Returns & Exchanges

At VTOMAN, we stand behind the quality of our power stations and solar solutions with a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, we are here to assist you with a seamless return or exchange process.

1

Initiate Your Request

Contact our customer support team at support@vtoman.com within 30 days of receiving your product to request a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the item in its original packaging, including all cables, manuals, and accessories that were included at the time of purchase.

3

Ship the Product

Affix the provided shipping label to the outside of the box and drop it off at the designated carrier location to ensure a tracked delivery back to our warehouse.

4

Inspection and Refund

Once our technicians inspect the returned unit for quality assurance, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing