Frequently Asked Questions

Everything you need to know about your VTOMAN power solutions.

What is the typical shipping time for VTOMAN orders?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.

Do VTOMAN portable power stations come with a warranty?

Yes, all VTOMAN power stations come with a standard 24-month warranty that covers manufacturing defects and hardware failures under normal use.

What is your return policy if I am not satisfied?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund.

Can I use solar panels from other brands with VTOMAN stations?

Yes, VTOMAN power stations are compatible with most third-party solar panels, provided they have the correct DC output voltage and matching connectors (usually MC4 or DC5521).

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna or Affirm.

How do I track my order once it has been shipped?

Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.